FAQ
Have questions? We’ve got answers to help you shop confidently at Planet Telecom.
Frequently Asked Questions (FAQ)
Have questions? We’re here to help! Below are some of the most common queries related to returns, refunds, payment security, and more. At Planet Telecom, we aim to make your shopping experience smooth, transparent, and worry-free.
Secure & Hassle-Free Payments
At Planet Telecom, your safety comes first. We use industry-standard encryption and 3D Secure technology to ensure all transactions are protected. Whether you're paying by card or choosing cash on delivery, your payment is processed smoothly and securely—every time.
Great prices and genuine product. Bought a smartwatch from their Amazon store. No issues.
Ordered from Planet’s website—arrived next day. Great service!
Trust them every time. Always shop from the Planet store in Dubai. Reliable as ever.
Fast shipping, genuine Apple! Ordered an iPad—came in perfect shape in 2 days.
Returns & Refunds
Items can be returned within 7 days of purchase or delivery, provided they are in their original, unused condition with all original packaging, accessories, and the invoice. Returns must be brought in person to our store. We do not offer courier pick-up services for returns.
To initiate a return, please email us at [email protected] with your order details and reason for return. Once confirmed by our team, you’ll need to bring the item and original invoice to our store for processing.
Once we receive and inspect the returned item, your refund will be processed within 5 to 7 business days to your original payment method.
Payments & Security
We accept credit/debit cards and secure online payment gateways. Cash on delivery is not available.
Yes, all transactions are processed using industry-standard encryption and security protocols to protect your information.
Shipping
Standard delivery across the UAE typically takes 2 to 5 working days. In Dubai, we offer an express delivery option for orders above AED 1,000, subject to area availability.
Yes, we offer free delivery on all orders above AED 500.
Please contact our customer care team to confirm whether express delivery is available in your area and to check the estimated timeline.
Warranty & Service
Some products are covered by the original manufacturer’s warranty, while others may not include any warranty. Please refer to the individual product page for specific warranty details before purchase.
If your product is under warranty, please contact the manufacturer’s authorized service center listed in the warranty documents. Planet Telecom does not offer in-house warranty services.
Orders & Account
You can track your order by entering your Order ID on our Order Tracking page. You’ll also find the tracking link in your order email.
No, but creating an account allows for a faster checkout, easy access to order history, and real-time tracking.
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