1. Introduction

Welcome to Planet Telecom. These terms and conditions (“Terms”) govern your access to and use of the Planet Telecom website and related services. By using our website, you agree to these Terms. If you do not accept any part of these Terms, please refrain from using the site or services.

2. Use of Website

You agree to use this website lawfully and provide accurate, complete, and current information when making a purchase or contacting us. You are responsible for maintaining the confidentiality of your account details and all activities under your account.

3. Product Information

We aim to display accurate product details, images, and pricing. However, Planet Telecom does not guarantee that all product descriptions, specifications, or content on the website are completely error-free or up-to-date. We reserve the right to correct any inaccuracies and update information without prior notice.

4. Order Acceptance

Placing an order constitutes an offer to purchase products. Orders are subject to confirmation and acceptance by Planet Telecom. We reserve the right to cancel or reject any order for reasons including, but not limited to: product unavailability, pricing errors, or suspected misuse. In such cases, we will process a full refund where payment has been made.

5. Payment

All orders must be paid for in full at the time of purchase. Accepted payment methods include credit/debit cards and any other payment gateway listed on the website. Planet Telecom does not offer Cash on Delivery. We reserve the right to decline transactions flagged as unauthorized or suspicious.

6. Shipping & Delivery

Planet Telecom offers delivery across specified regions in the UAE and aims to dispatch orders promptly. Standard delivery typically takes 2 to 5 working days, depending on your location. We also offer express delivery within Dubai, with an estimated delivery time of within 12 hours for orders above AED 1,000. This service is available in select areas only—please contact our customer care team to confirm availability and exact timelines for your location. Orders above AED 500 qualify for free delivery. Delivery timelines may vary due to external factors such as courier delays, incorrect address details, or unforeseen circumstances. In the event of a delay, you will be notified accordingly.

7. Store Pickup

Planet Telecom offers a convenient Store Pickup option for customers who prefer to collect their orders directly from our physical location. Once your order is confirmed, it will typically be ready for pickup within 2 to 5 working days. You will receive a notification by email or SMS as soon as your order is available for collection. At the time of pickup, you are required to present a valid form of identification along with proof of purchase. Please ensure that your order is collected within 7 days of receiving the pickup notification, as uncollected orders may be subject to cancellation without prior notice. Store Pickup is only available during standard store operating hours.

8. Returns & Refunds

For details on return eligibility, timelines, and refund processing, please refer to our Returns & Refunds Policy. All return requests are subject to approval and product condition checks.

9. Limitation of Liability

Planet Telecom, its team, partners, or affiliates shall not be liable for any indirect, incidental, or consequential damages arising from use of our website or products. Our liability, if any, shall be limited to the amount paid for the relevant product.

10. Modifications

We may update or modify these Terms at any time without prior notice. Changes are effective once posted on the website. Continued use of our website implies acceptance of the updated Terms.

11. Contact Us

For any queries regarding these Terms, please contact us at:
📧 [email protected]
📞 +971 4 2222 177